Frequently Asked Questions
What type of cleaning do you offer?
As a full-service cleaning company, we provide weekly, fortnightly and one-off commercial and domestic cleaning services, plus a range of specialised cleaning and maintenance services.
Where is your head office?
We’re based in Surrey Hills in Melbourne’s east.
Which areas of Melbourne and Brisbane do you service?
We currently work with clients in metropolitan Melbourne and Brisbane, within 25 to 30km of the CBD.
When can your cleaners come to us?
We can clean day or night, seven days a week.
Which areas of our building will you clean?
Our cleaners are trained to clean all areas of your building, and we’ll customise your cleaning plan to your needs.
Will we have a client manager to provide support?
Absolutely! You’ll have a personalised client manager to manage your cleaning team, answer your questions and provide ongoing support.
Do you supply the cleaning equipment and products?
Yes. All our cleaners use premium commercial cleaning equipment and products to deliver an exceptional result every time.
What if our regular cleaning falls on a public holiday?
Our cleaners can come to you on a public holiday, but if you don’t need us that day, simply let you client manager know at least 24 hours before.
How often will you clean my home or business?
Your cleaning schedule will reflect your budget and needs, but we recommend a weekly or twice-weekly clean for optimal cleanliness.
Will the same cleaner/s come every time?
We’ll allocate a team of regular cleaners. When your cleaners are on leave, we’ll organise another reliable team to step in.
How much do you charge?
The cost will depend on your cleaning tasks. Speak to us about a custom quote for your needs.
How do we pay for our cleaning services?
We’ll invoice you, but you can pay by card, EFT or cash.
Can we add one-off speciality services to our cleaning plan?
Absolutely. Get in touch with your client manager to arrange this.
Do you have lock-in contracts?
No. We’ll develop a service agreement, which you can cancel at any time.
What are your sustainability practices?
All our staff receive thorough, regular training in environmentally friendly practices, such as how to dispose of rubbish correctly. Our cleaners can also use eco-friendly cleaning products.
What cleaning products can we choose from?
We have a choice of regular, premium cleaning products and vegetable-based, eco-friendly cleaning products. All our products deliver an excellent quality clean.
Do you offer a satisfaction guarantee?
In the unlikely event your cleaning doesn’t meet our high-quality standards, we’ll re-do it at no extra cost, or we won’t charge you for the first cleaning.
Are you insured in case something goes wrong?
Yes, we have the highest level of public liability insurance available in Australia, which covers us for $20 million.
Are your cleaners screened?
Yes. All our cleaners provide a police check before they join our team. We also only hire cleaners with a valid Australian work visa.
Are your cleaners screened?
Yes. All our cleaners provide a police check before they join our team.
What happens to our keys/security cards?
One of the reliable cleaners in your cleaning team will take care of your keys or security cards after they sign a key/card allocation form for our records. In the unlikely event your key or security card goes missing, we’ll replace it at no cost to you.