Question 1

What type of cleaning do you offer?

Accepted Answer

As a full-service cleaning company, we provide weekly, fortnightly and one-off commercial and domestic cleaning services, plus a range of specialised cleaning and maintenance services.

Question 2

Where is your head office?

Accepted Answer

We’re based in Surrey Hills in Melbourne’s east.

Question 3

Which areas of Melbourne and Brisbane do you service?

Accepted Answer

We currently work with clients in metropolitan Melbourne and Brisbane, within 25 to 30km of the CBD.

Question 4

When can your cleaners come to us?

Accepted Answer

We can clean day or night, seven days a week.

Question 5

Which areas of our building will you clean?

Accepted Answer

Our cleaners are trained to clean all areas of your building, and we’ll customise your cleaning plan to your needs.

Question 6

Will we have a client manager to provide support?

Accepted Answer

Absolutely! You’ll have a personalised client manager to manage your cleaning team, answer your questions and provide ongoing support.

Question 7

Do you supply the cleaning equipment and products?

Accepted Answer

Yes. All our cleaners use premium commercial cleaning equipment and products to deliver an exceptional result every time.

Question 8

What if our regular cleaning falls on a public holiday?

Accepted Answer

Our cleaners can come to you on a public holiday, but if you don’t need us that day, simply let you client manager know at least 24 hours before.

Question 9

How often will you clean my home or business?

Accepted Answer

Your cleaning schedule will reflect your budget and needs, but we recommend a weekly or twice-weekly clean for optimal cleanliness.

Question 10

Will the same cleaner/s come every time?

Accepted Answer

We’ll allocate a team of regular cleaners. When your cleaners are on leave, we’ll organise another reliable team to step in.

Question 11

How much do you charge?

Accepted Answer

The cost will depend on your cleaning tasks. Speak to us about a custom quote for your needs.

Question 12

How do we pay for our cleaning services?

Accepted Answer

We’ll invoice you, but you can pay by card, EFT or cash.

Question 13

Can we add one-off speciality services to our cleaning plan?

Accepted Answer

Absolutely. Get in touch with your client manager to arrange this.

Question 14

Do you have lock-in contracts?

Accepted Answer

No. We’ll develop a service agreement, which you can cancel at any time.

Question 15

What are your sustainability practices?

Accepted Answer

All our staff receive thorough, regular training in environmentally friendly practices, such as how to dispose of rubbish correctly. Our cleaners can also use eco-friendly cleaning products.

Question 16

What cleaning products can we choose from?

Accepted Answer

We have a choice of regular, premium cleaning products and vegetable-based, eco-friendly cleaning products. All our products deliver an excellent quality clean.

Question 17

Do you offer a satisfaction guarantee?

Accepted Answer

In the unlikely event your cleaning doesn’t meet our high-quality standards, we’ll re-do it at no extra cost, or we won’t charge you for the first cleaning.

Question 18

Are you insured in case something goes wrong?

Accepted Answer

Yes, we have the highest level of public liability insurance available in Australia, which covers us for $20 million.

Question 19

Are your cleaners screened?

Accepted Answer

Yes. All our cleaners provide a police check before they join our team. We also only hire cleaners with a valid Australian work visa.

Question 20

Are your cleaners screened?

Accepted Answer

Yes. All our cleaners provide a police check before they join our team.

Question 21

What happens to our keys/security cards?

Accepted Answer

One of the reliable cleaners in your cleaning team will take care of your keys or security cards after they sign a key/card allocation form for our records. In the unlikely event your key or security card goes missing, we’ll replace it at no cost to you.

1300 553 442

1300 553 442

Frequently Asked Questions

If you have any other questions about our cleaning services or you’re ready to get started, our friendly customer service representatives will be happy to help. Call us today on 1300 553 442 or contact us online.

Why our clients love Perfectly Clean

Perfectly Clean

1300 553 442

info@perfectlyclean.com.au

Head Offices

Victoria
G4, 348 Canterbury Rd,
Surrey Hills VIC 3127

Queensland
Unit 610,
191 Brunswick St,
Fortitude Valley 4006